Kaamkaz India Customer Cancellation & Refund Rules

Fair terms protecting both consumers and hard-working local service professionals

1. Free Cancellation Before Dispatch (मुफ्त रद्दीकरण)

Customers can cancel any booked service completely FREE OF CHARGE at any time before the technician departs, or within 5 minutes of booking confirmation. No questions asked.

2. En-Route Cancellation Policy (टेक्नीशियन के रास्ते में होने पर)

If a customer cancels after the technician has already started traveling and completed more than 10 minutes of their journey toward your location, a nominal transit courtesy fee of ₹49 is payable directly to reimburse the technician's fuel and time.

3. Emergency & Medical Consultations Cancellation (आपातकालीन सेवाएं)

For urgent dispatches (Ambulance, Gas Leak, Lockout, Emergency Electrician), cancellation must be initiated within 3 minutes of request. Teleconsultations with General Physicians or Specialists can be rescheduled free of charge anytime prior to call start.

4. 7-Day Service Satisfaction & Re-Work Guarantee (7-दिवसीय संतुष्टि गारंटी)

If the service performed develops any flaw or issue within 7 days of completion, Kaamkaz ensures a FREE re-visit and re-work by the specialist. If unresolved, 100% of the service labor charges will be refunded.

5. Technician-Initiated Cancellation (अगर टेक्नीशियन कैंसिल करे)

If an assigned professional faces vehicle breakdown or emergency and cancels, our system automatically triggers Instant Re-matching, routing the nearest available 5-star pro to your doorstep with zero delay.

6. Lead Passing & Cancellation for Verified Pros (कारीगरों के लिए नियम)

Service providers on Kaamkaz retain full autonomy. If you are occupied on another job, you can click "Pass Lead" within 2 minutes without any negative penalty or deduction from your Work Passport score.